Booking Conditions
TRAVELWILD AUSTRALIA Pty Ltd is the owner and operator of the brands;
- Kimberley Adventure Tours
- West Adventure Tours
- Heading Bush Adventure
- Travelwild Australia
- Clare Valley Wine Tours
Except where stated below for code shared products, these terms and conditions apply to all tours operating under these brands.
TRAVELWILD AUSTRALIA reserves the right to amend, vary or cancel a tour where in its best judgment road, climatic, political or other circumstances deem it to be necessary.
TRAVELWILD AUSTRALIA cannot guarantee the exact arrival and departure times and is not liable for any failure by you to make connection with any other service or carrier.
TRAVELWILD AUSTRALIA recommends that you take out comprehensive travel insurance.
You understand and accept that the tour may require physical exertion.
You understand and accept that the tour may operate in remote areas.
You agree to observe the safety and other instructions that the tour guide for the duration of the tour.
Our tours may require pro-active participation in a remote and rugged region with a degree of personal risk. Travel Insurance is recommended to cover any unforeseen circumstances such as loss or damage of personal equipment, evacuation and medical costs.
TRAVELWILD AUSTRALIA accepts no liability for such events as:
- Tour cancellations.
- Evacuation costs.
- Personal injury.
- Loss or damage to personal items.
Risky & Dangerous Activities
Whilst on tour, you will be exposed to dangers, these could include;
Hiking: You may have the opportunity to hike both on and off trails where dangers could include tripping on uneven surfaces, falling off ledges, exposure to extreme weather and encounters with dangerous animals such as snakes.
Swimming: You may have the opportunity to swim in waterways which could include the ocean, rivers, creeks, lakes, dams and natural waterholes where dangers could include strong currents, hidden sub surface objects and dangerous animals including sharks, crocodiles & snakes.
Jumping into water: You may have the opportunity to jump of ledges into water where dangers could include hitting the water or submerged objects resulting in serious injury or death.
Camping: You may have the opportunity to camp in remote and wild places where dangers could include exposure to the elements, burns by being exposed to a campfire and cooking tools etc.
Vehicle Loading & Unloading: You may have the opportunity to help with loading and unloading a vehicle or trailer in preparation for camping, dangers could include injury from lifting heavy objects, being injured from and object which has moved during transport and falls on you & falling from the roof of a vehicle.
Vehicle Repairs: You may have the opportunity to assist in the repair of a vehicle or trailer, dangers could include burns from hot mechanical parts, and injury or death from a jacked up vehicle falling from a support.
You understand that accept that many on tour activities carry some risk to your personal safety, and you will only participate in any activity at your own risk, you will use your own judgement and accept the consequences.
Activities from Third Parties: You may have the opportunity to participate in activities which are operated by third parties, examples of these could include Helicopter Flights, Boat Cruises, Wine Tasting & Restaurant Lunches / Dinners. You agree that whilst participating in these activities, you in the care of these operators and any issue arising from the participation is between yourself and that operator.
Consumption of Alcohol: You may have the opportunity to consume alcohol on tour, either during third party activities or provided directly by the operator, you agree to the responsible consumption of alcohol such that you are able to maintain self control, alcohol induced anti social behaviour will not be tolerated and we reserve the right to remove participants from the tour without refund.
Payments
Prices quoted are in Australian dollars and are valid to December 31 of the year in which the tour is undertaken. Bookings may be made direct to our office or website, or through any travel agent. For extended tours, a 10% deposit is required at the time of booking to secure a spot, with the balance payable 30 days prior to departure, for day tours full payment is required at the time of booking.
Cancellations and Refunds
TRAVELWILD AUSTRALIA Operated Tours
Extended Tours;
An extended tour is a tour greater than 1 day in length.
Cancelation – Non Force Majeure Event*
- If you cancel up to 30 days prior to the tour for any reason loss of 10% deposit
- If you cancel 15 – 29 days prior to departure 50% of the total tour cost
- If you cancel 0 – 14 days prior to departure 100% of the total tour cost
- If we cancel at any time, you get a full refund.
Cancelation – Force Majeure Event*
- If either party cancels at any time you receive a travel credit to the values of monies paid.
Day Tours;
Cancelation – Non Force Majeure Event*
- If you cancel up to 1 week prior to the tour for any reason you will receive a full refund.
- If you cancel within 1 week for any reason there is no refund.
- If we cancel at any time, you get a full refund.
Cancelation – Force Majeure Event*
- If either party cancels at any time you receive a travel credit to the values of monies paid.
Non TRAVELWILD AUSTRALIA Operated Tours (code shared)
From 2021 some of our tours are code shared with Adventure Tours Australia.
Code shared products are identified in the product description on the products webpage, in addition to your tour confirmation documentation.
Cancellation conditions for these products are as per Adventure Tours Australia’s terms and conditions which can be located here: https://www.adventuretours.com.au/booking-conditions
Travel Insurance
We recommend that all passengers have appropriate travel insurance.